Casa Élara ("Casa Élara", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our website, casaelara.in (the "Website"), contact us, request a consultation, or otherwise communicate with us regarding our interior design, architectural, manufacturing, installation, and related services. By using our Website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy. 1. Information We Collect We may collect personal information that you voluntarily provide to us, including: Full name Mobile/telephone number Email address Project details and requirements Information about your preferred services Floor plans, photographs, drawings, or other project-related materials that you choose to share with us Any other information you provide through our enquiry, consultation, communication, or service-request channels When you use our Website, certain technical information may also be collected automatically, including: IP address Browser and device information Operating system Pages visited and time spent on the Website Referring website or source Approximate location derived from technical information Website usage and interaction data 2. How We Collect Information We may collect information when you: Submit an enquiry or callback request through our Website Request a consultation Contact us by phone, email, WhatsApp, or other communication channels Share project information or files with us Browse or interact with our Website Communicate with our team regarding a potential or existing project Our Website currently includes an enquiry form requesting information such as your name, phone number, email address, selected service, and project details. 3. How We Use Your Information We may use the information we collect to: Respond to your enquiries and requests Contact you regarding your project or consultation Understand your project requirements Prepare estimates, proposals, designs, or project scopes Schedule consultations or site surveys Provide and manage our services Communicate project updates and other relevant information Improve our Website, services, and customer experience Maintain business and customer records Prevent fraud, misuse, or unauthorised activity Comply with applicable laws and legal obligations Protect our rights, property, and business interests We will not use your personal information for purposes unrelated to the reason for which it was collected unless permitted or required by applicable law. 4. Marketing Communications If you provide your contact information, we may contact you regarding your enquiry, requested consultation, project, or services. Where required by applicable law, we will seek appropriate consent before sending promotional or marketing communications. You may request that we stop sending promotional communications at any time by contacting us using the details provided below. 5. Cookies and Similar Technologies Our Website may use cookies, pixels, analytics tools, and similar technologies to: Keep the Website functioning properly Understand how visitors use the Website Improve Website performance and user experience Measure marketing and advertising performance Understand visitor interactions with our content Some technologies may be provided by third-party service providers such as analytics, advertising, hosting, or website-service providers. You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality. 6. Third-Party Services We may use trusted third-party service providers to help operate our Website and business, such as: Website hosting and infrastructure providers Analytics providers Communication and email providers Customer relationship management (CRM) tools Advertising and marketing platforms Payment or transaction providers, where applicable Cloud storage and file-management services These third parties may process information on our behalf and are expected to use appropriate safeguards and handle information in accordance with applicable requirements. We do not authorise third-party service providers to use your personal information for purposes unrelated to the services they provide to us, except where otherwise permitted by law. 7. Sharing of Personal Information We may share personal information where reasonably necessary with: Our employees and authorised team members Designers, project managers, contractors, vendors, or service partners involved in delivering your project Technology and service providers who support our business Professional advisers, including legal, accounting, or financial advisers Government authorities, regulators, courts, or law-enforcement agencies where required by law We do not sell your personal information to third parties. 8. Project Images, Photos and Designs If you voluntarily provide photographs, floor plans, drawings, measurements, or other project materials, we may use them for the purpose of understanding, designing, estimating, executing, or managing your project. We will not publicly display identifiable personal information or private project materials for promotional purposes without appropriate permission, where such permission is required. 9. Data Security We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse. However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security. 10. Data Retention We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including: Responding to enquiries Managing customer and project relationships Providing services Maintaining business records Resolving disputes Complying with legal, accounting, tax, and regulatory requirements When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it, subject to applicable legal requirements. 11. Your Rights Subject to applicable law, you may have the right to: Request access to personal information we hold about you Request correction of inaccurate or incomplete information Request deletion of information where legally permitted Withdraw consent where processing is based on consent Object to or restrict certain processing Opt out of promotional communications Raise a concern or complaint regarding the handling of your personal information To exercise any applicable rights, please contact us using the details below. 12. Children's Privacy Our Website and services are intended for a general audience and are not specifically directed at children. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action. 13. External Links Our Website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party website you visit. 14. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our services, Website, technology, legal requirements, or business practices. Any updated version will be published on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically. 15. Contact Us If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us: Casa Élara Delhi, India Email: info@casaelara.in Phone: +91 7827681434 For privacy-related requests, please include sufficient information to help us understand and respond to your request. 16. Governing Law This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of the courts in India.
